ALTO LXI (2012) - From owner's desk
by, 6th Jul 2012 at 18:01 (1547 Views)
I am starting this blog to share my feelings as a owner of a utility car. I would point out my expectations, share my experiences at various points related to my car and evaluate the services received. I hope this will help others as they will know in first hand, what can be expected, especially in Kolkata where service industry is just a mess.
The starting days were very appreciable for my ALTO booking, as the sales executive from Mohan Motors was continuously in touch with me, and visiting my home regularly (@prospect owner: Visit the showrooms of multiple dealers direclty). He convinced me that they would provide the best deal and no one can match, and I trusted the guy blindly (@prospect owners: never trust any sales person from car dealers). He even tipped me ways, if in case the payment gets delayed by few days. I had only contacted Dewaars Garage and got a quote, and the quote from them is higher than Mohan Motors. But the sales person from Dewaars told that they will provide better deal than Mohan Motors!!! Hey boss, please give your best quote first, and don't let your chance go to someone else's hand! We are here to buy cars, don't make this some vegetable or fish market, so give your best quote first time. (@prospect owners: This is worse than fish market, you have to super bargainer. You will feel stupid when you will find another person got better discount, more free accessories for the same product, like my case). During the time of booking process, the sales person from Mohan Motors just confirms to all queries on accessories that comes along with car (ALTO LXI model) like body color bumper, orvm on both sides, rear parcel tray. He also confirms to additional free accessories from dealer's end like foot mat, mud guard, steering cover, side guards. I got impressed and did the booking, only to find later non of the above comes along with the car and not all promised accessories will be delivered! By this time, I had paid half of the vehicle price. I and Saif (my colleague) almost quarreled to get the confirmed items. They gave me parcel tray and both side orvm but not the body color bumper. Later they tried to trick me saying that they had promised to give door guards and not side guards, which I did not agree as I explained the item clearly to the sales executive during my booking and got the door side guards. The dealers would act as they are spending from their pockets for my car. (@prospect buyer: Please insist on seeing the actual model and identify the differences with brochure, else you can get a shock. YES, the car manufacturer of MARUTI SUZUKI's stature also cheats their customers. The latest brochure of ALTO still shows left side door key hole, but this is not present in actual, even though it is not a accessory that one can fit). During my initial talk to the in charge at the accessories dept, he said that if I order about 20K+ accessories, then they would provide some kind of discount, which never came even after my purchase touched the figure.
I will share my pre-inspection and delivery experience later....