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    Thread: India's New Emergency Number '112' = from Jan 1, 2017

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      India's New Emergency Number '112' = from Jan 1, 2017

      NEW DELHI: The single emergency number '112' will be operational throughout India from January 1, 2017 to help people reach immediate services of police, ambulance and fire department. "Single emergency number '112' will be operational from January 1," a senior government official told .

      Telecom Minister Ravi Shankar Prasad has approved the provision of a single number for various emergency services that would be similar to the '911' all-in-one emergency service in the US.

      The service will also be accessible even through those SIMs and landlines whose outgoing call facility has been stopped or temporarily suspended.

      A person in distress will need to call only 112, which will direct the call to concerned departments immediately for help. All existing emergency numbers will be phased out within a year of rolling out 112, depending upon the awareness about this new facility.

      In India, different emergency communication and response systems are in place - police (100), fire brigade (101), ambulance (102) and Emergency Disaster Management (108).

      "Telecom operators have been asked to direct all emergency calls to 112. The process to direct calls made on to 112 to concerned departments is being worked out," the official said.

      A user will be able to make communication even through SMS and the system will learn about the location of the caller that will be shared with the nearest help centre.

      People will be able to feed '112' in panic button system which will also be available on all mobile phones from January 1 under law.

      The panic button will enable users to make emergency call or send alerts to multiple numbers just by pressing a button. Besides, in-built GPS navigation system would be mandatory for all phones a year later with effect from January 1, 2018.

      The emergency service calls will also be supported through a call centre like facility, which will have representatives speaking in Hindi, English and the local language.

      "At present, there are call centres which handle emergency number calls. They will be asked to handle calls on 112 as well. Besides, requirement of additional capacity is being worked out which will be in place by January 1," the official said.

      Source:India's single emergency number '112' to be active from January 1 - Times of India
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      I have been thinking about this - Why have a new consolidated number? What difference will this make - other than adding one more layer of complexity to etc whole thing?

      Earlier, the caller called a specific number for different services. Now the person receiving the call will have to decipher what service is required and transfer the call to the appropriate service. I can think of many emergency situations (esp police) where the caller may not be able to convey his/her situation/requirement.

      Are we reinventing the wheel??
      Last edited by kb100; 9th May 2016 at 16:00. Reason: Typo - as usual!
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      Quote Originally Posted by kb100 View Post
      Are we reinventing the wheel??
      I think it's part of the belongingness (is there such a word, or did I just invent it?) crisis. We want to be like some other country / countries.

      BTW, wikipedia already includes us in the user list -

      https://en.wikipedia.org/wiki/112_(e...lephone_number)

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      kb100; Much better than separate emergency numbers all over the place. If you go to another state the emergency number changes, also I guess this will also work on highways. You see some mobile number posted, ignore it and go on.
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      Quote Originally Posted by sgiitk View Post
      If you go to another state the emergency number changes
      I thought 100,101,102 was standard across all states???
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      Quote Originally Posted by kb100 View Post
      I thought 100,101,102 was standard across all states???
      Unfortunately no. Also, different nos like 108 in some states for ambulance!
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      Wouldn't it be easier to remember one number for all situations, than trying to remember separate numbers for each emergency service!

      Another thing that we need to consider is the 'panic button' to be made available on all mobiles. It will be interesting to see how the telecom giants like Samsung and Apple incorporate it in their designs
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      I guess they are making indian version of 911.

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