An enthusiast's review - Ultimate Detailerz, Bangalore
Cars worked on:
1. 2010 Honda CRV - Premium Mystic Night Pearl
2. 2011 Ford Figo Exi - Colorado Red
It all started when I read about Nirmal and Mohsin on this forum (A journey of two detailing heads into Pro Detailing- Ultimate Detailerz Bangalore). Impressed with their pics and narration on gearheads and other social media (facebook, other forums, etc), I decided to check out their services on my recently repaired Figo.
Sent a PM to Mohsin (kmoh) and got a favourable reply but his trip was postponed so I ended up doing the Figo at another place in Coimbatore (more on that later ).
Two weeks after I got my Figo and Elantra done, I get a PM from kmoh stating that he is in town and would like to see if I am still interested. Being a lover of cars and with special interest in detailing, I decided to try it out. Rang up couple of my friends and convinced them to use this service and promised them far better results than what they'd get ith 3M.
The price was agreed for both cars and it was higher than 3M, but I did not mind because the service was also promised to be far better.
On D-day, I got ready early an got a call from kmoh that he had started, after a very minor delay, he arrived and we set about to my aunt's place that had a big portico and enough space/shade for the lads to work on. It was decided to do that CRV first, followed by the Figo.
kmoh started with the customary cleaning first (with ONR) and clayed the car. His two friends that accompanied him helped with cleaning up, etc. That's done, he took out his Flex DA and started the polish (not sure what compound he used, I believe it was a premium product, as per his comment. kmoh, please feel free to add information here). It was a bit surprisign to note that very little compound was used compared to the regular process. I was a bit surprised that he could run almost two to three panels with just one application and regular wettign of the pads with ONR/water solution. the whole process took close to 2 hours (not counting the breaks) and then he started applying premium paint sealant. I was expecting a wax polish but kmoh assured me that the paint sealant is good enough and should eliminate the need for wax/glaze. This was my second surprise, but I told to myself, that may be this is best as kmoh should know better.
When they were finally done with the CRV, I noted that the wheels were not done, and when asked, I was told that it was a separate package and as such they do not recommend that! The reason was that it will get dirty anyway, so why do the wheels and tyres? Now I was startign to get disappointed but again, blamed myself fr not asking this in the first place. By this time I was also getting impatient as the work was not quiet thorough and I just wanted to get it over with. Some of the issues I noted were
1. Plastics were not covered fully, looked bad especially considering the CRV has HUGE bumpers on front and back and side claddings. There were a lot of spots missed so it looked sore
2. I could see dead bugs on the back of the ORVM and front bumper
3. Water/Salt residue in the number plate, between numbers was not removed and when I pointed it to kmoh, got the usual reply... "It's hard to remove and even if I do, you will get it again in a week!"
At this time I was literally giving up, then my other friend with the Figo rang me. He says he is ready to bring the Figo over and I checked with kmoh again if he was ready to work on it. After his confirmation, asked the friend to bring it over after lunch. I took a break for lunch and returned at 3:00 PM, almost an hour delayed. kmoh started work on the car and I was hoping for a better result since the figo was relatively new (2 months old) and the paint is just a solid one, without a clear coat, so it will be even better to cut and polish.
Again similar process, run the rubbing compound once, followed by paint sealant (I suspect about 150ml of sealant would have been used for the entire car the time!). I had with my technicians from another place that did my Figo since they were very interested in checking out how kmoh did this. Even they were very surpsied at the quantity of the chemicals used. the Figo was finally done in 3 hours and turned over to me. I checked and found dirt on the running board, pointed that to Mohsin.
To my horror, he goes about running the DA on the running board without cleaning it first. thenkfully, he stops almost immediately and tells me he canot do that as the pads are pickign up dirst and muck (duh!). I had my friend also with me and did not have the heart to do a post mortem so let it go again. There was also a spot on the front bumper that picked up paint from a wall while parking. This was not cleared fully as kmoh was afraid it would cut through the paint.
Finally, wheels and tyres not done, the car was declared done and ready so I just paid up without fuss. No discounts were offered, paidn up the full amount. Agreed to pick up some stuff like ONR, Collinite etc that Mohsin agreed to leave with his friend as I did not have enough cash with me then.
Here are the good things and not-so good things that I experienced with this process...
1. Mohsin is very careful with the car, does not go aggressive on the paint, so you can be absolutely sure that there will be nil damage to the paint coat
2. Machine used and pads were far better than the local guys/3M and maintained well so you do not haev to worry about pad induced swirl marks
3. Compounds used are of better quality than your next door painter/detailer
4. kmoh does the job himself and does not rely on external help/assistants to keep the quality consistent
5. Very friendly and open to questions, considers suggestions
Not so good stuff:
1. For the premium that they charge, the workmanship is not really THAT different/better (consider the case of dead/dried bugs in the CRV and leaving out parts like running board in the Figo)
2. I appreciate the DIY part but I felt kmoh was tired after working on the first car and did not have the drive/energy to do the second one. He should have said NO, rather than do a job that is not 100%
3. Was opinionated about stuff like running boards and alloys/tyres. If everyone had similar thoughts, why do the polishing part itself? After all, it is just cosmetic and does not add any functional advantage?
I am attaching some pics (please excuse the quality, taken with a mobile phone camera) to highlight the issues mentioned.
In my opinion, Ultimate Detailerz are good if you are looking for regualar stuff and are not very particular/nitpicking. They do their job well and take good car of your car. If you are the nitpicking/OCD/"Love my car!" types, do yourself a favour and get your own kit. DIY is DIY only if you do it yourself!
I personally feel the approach to be far too casual and the job not worth the high price charged, but that is just my opinion.
So, what did I do with the CRV then? did I just send it to my friend after promising him a "complete makeover"? Watch this thread...
1. Front Grille - Not cleaned
2. Front Grille silver garnish, not cleaned
3. Dried bug splatter on front bumper
4. Dried bug splatter on ORVM
5. & 6. Areas in the side cladding that are not cleaned and dressed
7. Residue in the number plate
8. Dirty alloys