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    Thread: Ford Ikon suspension gone in 8k Kms

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      Ford Ikon suspension gone in 8k Kms

      I had the entire front suspension of my Ikon flair changed in December 2011 (shocks, lower arms, struts, bushes et all) at @40k on the odo. Just after 6 months (after warranty period) and 8k Kms the LHS started making noise while going through bad roads. This was sometime last month. I went back to Elite Ford who after the initial comments about warranty getting over and stuff took in my car for inspection and repair. Within an hour or so, I get a call back saying that the car is ready and there was no major issue, just some greasing required.

      Last week, the issue re-appeared and I left my car at Elite again today. The service adviser calls me and says that the front left suspension is Gone Completely and since the 6 month warranty period is over, nothing can be done. I asked him to consult with the service head and get back. I get a call back saying that I have upsized my tyres and the new tyres and alloys weigh twice the original amount and that is the cause of premature suspension failure. For the record, the stock size is 175/65/R13 and I am running the correct upsize of 185/60/R14 (which in fact was the stock size used by the Ikon 1.6) since Jan 2009. No service advisor till date has told that the upsize is incorrect. So apparently they are just giving bull to not honor warranty.

      If I remember correct, I even have a mail from Frod customer care about the upsize. Need to dig out the mail. As of now, I have asked Elite Ford to replace the part and give in writing on why the failure occurred, which they have agreed to. Another fight with Ford begins...
      Last edited by KRRaj; 13th Aug 2012 at 17:11.

    2. #2

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      jaguar, the upsize has a 3.57% error. That's not ideal for the car but need not be the reason for the struts failing.

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      Quote Originally Posted by megazoid View Post
      the upsize has a 3.57% error. That's not ideal for the car but need not be the reason for the struts failing.
      +1 to what Hari said. Though the upsize is not correct, I doubt it would have lead to premature failing on the components. What exactly has failed? The strut and spring or just one of them?
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      megazoid, good catch. But the stock size is 175/70/R13 and not 175/65/R13 what I had posted earlier. So the upsize has just +0.4% error, which is acceptable.
      mclaren1885, just the LHS strut has failed and as per the mech, the RHS one is also weak.

      I had a lengthy discussion with the Service Head who finally agreed to request for a warranty replacement from Ford. As per him, if the claim gets rejected by Ford, the service center is penalized for an incorrect claim and hence they generally pass on the benefit of doubt to the customer.

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      Quote Originally Posted by jaguar View Post
      But the stock size is 175/70/R13
      Seems ok.

      You just need to find a good Service Advisor or talk to the Works Manager and explain to him the issue and request him to see to it that the part is replaced under warranty. Even they know that the possibility of a strut failing in 6 months is very slim unless you have landed your car in a huge ditch or flown of speed brakers at very high speeds.

      Escalate the issue to the Works Manger. Talk to him directly. Going through lower channels wont work.
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      Could you also make sure that this time around, you are there with them when they work on the car. Discuss individual parts going into the car and tell them to show you what they are putting in. Don't make it look as if you are doubting anything. Make it seem more out of interest and curiosity than anything else.

      I also suspect that you might have had a few impacts too. Might not have looked catastrophic then. btw, how does the SA figure out that the suspension is gone? Soggy, kat-kat, ill handling, noise...what are the symptoms here? How does he figure out what failed?

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      Quote Originally Posted by megazoid View Post
      Don't make it look as if you are doubting anything. Make it seem more out of interest and curiosity than anything else.
      +1 to that. Precisely what I do.

      Quote Originally Posted by megazoid View Post
      how does the SA figure out that the suspension is gone? Soggy, kat-kat, ill handling, noise...what are the symptoms here? How does he figure out what failed?
      Personally go check if the strut has indeed lost it's damping ability. If it's been leaking oil etc.
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      just my two cents, ask them to give you the parts they have replaced which might or might not include the suspension arms, if they do change the arms, inspect the quality of the rubber mounts, see if they are peeling or brittle, check the dampers for leakages, this can give you a pointer about the quality/conditions of the parts that had gone into your car, the suspension of the ikon is quite robust as far as i know, and its seems quite improbable that it should expire within six months of installation, provided you haven't had a shunt with a crater sized pothole, besides if you had such an impact, the suspension components would indicate such an impact(bent arms), so you can at least isolate what went wrong, i have a hunch that they installed reconditioned dampers, or installed arms which were either not original or the rubber mounts were weathered
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      Quote Originally Posted by jaguar View Post
      Another fight with Ford begins...
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      Quote Originally Posted by jaguar View Post
      175/70/R13
      Are they really R13? I thought they were R14.

      Edit:... Yeah... they are R13.. Need to pay more attention to wifey's car...lol
      Last edited by Digital Vampire; 14th Aug 2012 at 12:31.
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