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    Thread: Ikon A/C Issues

    1. #1

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      jaguar's Avatar
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      Ikon A/C Issues

      The A/C in my car works only at the coolest setting. At any other setting, it starts blowing out hot air. This has been the case since the first service 2 years ago and never got resolved properly. They keep replacing the heating unit (diverter valve) at every service (thanks to extended warranty).

      I had got my car serviced on Mar 23rd at Lathangi Ford. Got the car back and I could hear a tuck-tuck sound from under the dashboard. Traced it to the heater solenoid. Aparantly, the service guy had by-passed the diverter valve and conveniently forgot to inform me.

      Went to Lathangi today to get it resolved. I had already spoken to Mr. Venkat, the service manager yesterday and he assured me a quick turnaround. But this morning, had to wait 30 min for the work to start. The time taken for the actual work was under 10min, but to get the bill and car delivery, there was another 45 min wait .
      In short, I had to waste 1hr 15 min for a 10 min job, not to mention the time taken to drive across bangalore to reach the service center.

      Does anyone have any high level contacts at Ford India? I want to give them a piece of my mind. Also, I want to suggest a quick service desk where they can sort out minor issues without making the customer wait for hours.

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      Ouch! Read your FB status update. Really sad such behaviour towards customers.

      Ramesh, did you try walking over to the GM and putting a word to him? I have done that a couple of times at RNS when I thought the SA was just screwing around and trying to throw his marketing tactics on me.
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      No Rahul, should have done that.

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      I had similar problem in my Ikon. For me it was throwing hot air alone. Service people said the valve has to be replaced and would cost 2.5k.I asked for a workaround and the service adviser said he can completely close the hot air option if I dont use the warmer and it would cost 500Rs. I went for that option and living with it for past 1.5 months.

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      Ikon A/C Issues

      even i had the same problem with my ikon ( which is in Kerala ). It was blowing only hot air. Now the easiest way to avoid this in kerala is to bypass the heater ( which you wont require in kerala ). That is done and living with it for the past 2 years. But the AC in the ikon is worth a mention. It cools even in the hottest day of the summer.

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      Quote Originally Posted by [url=http://gearheads.in/post22419.html#p22419
      joshdrive » Fri Apr 02, 2010 2:15 pm[/url]]I had similar problem in my Ikon. For me it was throwing hot air alone. Service people said the valve has to be replaced and would cost 2.5k.I asked for a workaround and the service adviser said he can completely close the hot air option if I dont use the warmer and it would cost 500Rs. I went for that option and living with it for past 1.5 months.
      You paid 500 for just joining 2 hoses? He definitely took you for a ride bro. This is what was done in my car for free. Just that the disconnected valve was making a noise.

      Quote Originally Posted by [url=http://gearheads.in/post22578.html#p22578
      mathewpn » Sun Apr 04, 2010 6:17 pm[/url]]even i had the same problem with my ikon ( which is in Kerala ). It was blowing only hot air. Now the easiest way to avoid this in kerala is to bypass the heater ( which you wont require in kerala ). That is done and living with it for the past 2 years. But the AC in the ikon is worth a mention. It cools even in the hottest day of the summer.
      It is not that I really need the heating option, I just don't want them (Ford) to get away easy since I have paid for extended warranty. Once the warranty is over, I plan to bypass the valve myself. The only concern is that the a/c would work only in the max (coldest) setting.

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