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    Thread: Gearheads friendly Ford service center in Kochi

    1. #1

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      Gearheads friendly Ford service center in Kochi

      Hello Fellow GH's,

      We now have a GH friendly Ford service centre in Kochi, at Cheranalloor (Kairali Ford). You may take your Ford cars for service and repairs, without worry.

      Service Manager name - Rakesh C Nambiar

      Service advisors - Akhil - 89433-39722, Jaison - 95678-67079

      Kairali Ford - Google Maps

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      Mods - Please move this post to appropriate sub-forums
      Last edited by maverick-seby; 20th May 2014 at 14:57.
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      Quote Originally Posted by maverick-seby View Post
      We now have a GH friendly
      In what way it is friendly?

    3. #3

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      They are not like the other ford workshops, the service manager is actively involved in checking each and every car for service quality.
      Skoda Octavia 1.8 TSI AT 2017
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      Volkswagen Jetta 2011 Code6 DSG/TCU tuned
      Ford Fiesta 1.5 TDCI (2011) Code 6 tuned
      i20 CRDI ASTA (2009) Pete's box

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      Quote Originally Posted by maverick-seby View Post
      the service manager is actively involved in checking each and every car for service quality.
      That's the good thing. I don't think that it is possible to check the service quality thoroughly every time for every vehicle by himself. It will remain merely a routine feedback taken from the technician by SM. But, no doubt that even this practice will help in getting the work done properly to some degrees and can make customers happy.

      I get Figo serviced at Planet Ford, Pune on regular basis and quite happy about it! Not denying that there are some gray areas, but not much to seriously complain about! And well, Once I got my Figo serviced at Akshaya Ford, Madurai. That was the emergency. And man, they came true to the words "customer friendly"!


      BTW, for any Ford Service Center it should be a repute to be known as "Ford Vehicles and Their Owners friendly" rather than any online community friendly! Well, this is true for all manufactures, No?
      Last edited by Dev11; 22nd May 2014 at 19:24.

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      Quote Originally Posted by Dev11 View Post
      Well, this is true for all manufactures, No?
      Yes, but we are regularly seeing/reading many reports which is just opposite to what the brand/agency stands for.

      The person in charge has come to our Kochi meet and he is a regular visitor when tadukuttan and Digital Vampire is in town.
      Skoda Octavia 1.8 TSI AT 2017
      Honda Brio Vx AT 2013
      Volkswagen Jetta 2011 Code6 DSG/TCU tuned
      Ford Fiesta 1.5 TDCI (2011) Code 6 tuned
      i20 CRDI ASTA (2009) Pete's box

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      Quote Originally Posted by maverick-seby View Post
      Gearheads friendly Ford service center in Kochi
      Every service center should be customer friendly to all. A happy customer always comes back for more.

    7. #7

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      Quote Originally Posted by maverick-seby View Post
      The person in charge has come to our Kochi meet and he is a regular visitor
      That's another good thing about him.

      Being in touch with the community active in automotive discussions will help in understanding customer's various concerns, not only from ford but from those also who own vehicles from other brands.

      Being a part of the community may also bring the feeling of attachment and this may help in better service as you have experienced. And I believe, this curtsy is already being extended to all the customers irrespective of the proud members of our forum.

      I am not saying what you observed about him is wrong or biased. I think that saying he is friendly to GH members ONLY may be doing injustice to him.

      I congratulate him for wining hearts of the Ford customers!


      Quote Originally Posted by maverick-seby View Post
      but we are regularly seeing/reading many reports which is just opposite to what the brand/agency stands for
      Well, for me, as far as Ford SC is in concern, till date my opinion is positive.

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