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    Thread: Hercules Tyres (Bangalore) - Feedback thread.

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      Hercules Tyres (Bangalore) - Feedback thread.

      Accompanied a friend to Hercules tyres to help him get some alloys and tyres for his D'zire.

      Sarvanan (the owner) was not there but he had left instructions with his staff. They were most courteous - in fact they went to the extent of opening up their godown and pulled out various designs and laid them out for us to see. (over an above what was already on display at their shop!) They then went to the extent of actually dismounting the existing tyres and slapping on various shortlisted alloys on the car for us to be able get a feel of how it might look! I have never seen ANY dealer going to this extent anywhere!

      We picked up a set of five 15" alloys and four 205/55/15 Maxxis MA-Z1 tyres. The installation was most professional - they even used solvents to clean the hub surface before installation!

      Over all nice people to deal with - the go over and above the call of duty and some of the best prices in town to boot!

      Highly Recommended!

      Sarvanan. can be reached on +91 9448179901.
      Last edited by kb100; 19th Jun 2011 at 14:34.
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    2. #2
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      Highly recommended by most of my friends circle as well. Couple of weeks back, Dark_Light wanted tyres badly and there were no stock of MA-Z1s in his size. The AD-07s had very little thread on them and driving in the rains was getting trickier, but he decided to drive the car to Chennai as he had to get there asap. Sarvanan shipped the tyres from Delhi to Chennai and charged a measly sum for the shipping. And the delivery was bang on the promised date and time and he was constantly in touch with Anup and myself informing us about the status of the shipment etc. He also has shipped tyres to several other friends in other parts of India where Maxxis tyres weren't available. I have NEVER come across any tyre dealer do this till date.

      If you go to his shop, you will be treated like how a customer should be, courteous and polite. I don't think I will visit any other tyre shop other than Hercules Tyres hereon.

      And like kb100 mentioned, brilliant service coupled with the best prices in town. Thats a combination you rarely find these days.

      Here are some of the alloy designs available at Hercules Tyres.
      Alloy designs available in India - Post your alloy pics..

      I have a few pictures of his shop and equipment as well, will post them later on.

      PS - Don't forget to mention you are from Gearheads when you visit Hercules Tyres to avail a very nice price for members of Gearheads only.
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      Please mention the address of the the shop. Might be helpful for the members. And nearby landmark if possible.

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      Quote Originally Posted by bala4567 View Post
      Please mention the address of the the shop. Might be helpful for the members. And nearby landmark if possible.
      Here is the location on Google Maps...



      Address:
      Hercules Tyres
      215, Link Road, Seshadripuram, Seshadripuram, Bengaluru, Karnataka 560020, India.
      Sarvanan. can be reached on +919448179901.
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      The Esteem needed tyre(s) change and was running with factory fit JK Tyres. So the hunt started for Tyres, called up mclaren1885 & he referred us to Hercules at Sheshadripuram Link Road. But we sure did our homework on going to other 4~5 different tyre vendors & then decided Hercules is the one.

      Sharing my Experience here:

      Likes:

      1. Pricing is Good.

      2. Variety



      Dislikes:

      1. Customer Focus : I will let iamdstig (Ashwin) comment on this more as it was his car. Even now i am kind of ****ed off with the experience we had.

      2. No Transparency


      So we finalized the deal for below items:


      1. Yokohama A Drive 175-70-R13 : 4 Nos

      2. 13" Plati Silver Alloys : 4 Nos



      Below are some pics taken yesterday while the job was in progress.

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      Quote Originally Posted by 2Stroke Junkie View Post
      Customer Focus : I will let iamdstig (Ashwin) comment on this more as it was his car. Even now i am kind of ****ed off with the experience we had.
      Hello Gearheads,

      First of all thanks a lot for the warm welcome I recieved.
      I was to sell my Vista and go to Germany as part of my work for a while, but then later that plan was shelved.
      But, since I had decided to sell my vehicle, I went ahead and sold it.
      Bought a really good maintained '05 Esteem VXI Silver color.
      The first thing Chethan and I noticed was that the tyres were gone since they had run 47K kms on stock JK Tyres.
      So, with Karthik's help we zeroed in on Hercules (Thanks to mclaren1885).

      Here are my observations:
      1. We never met the owner Mr.Saravanan. The entire deal was done over phone.
      2. ZERO customer interaction or focus. One Mr.Pandian has absolutely no respect whatsoever for the customers.
      3. We were promised that Wheel Balancing and Wheel Alignment will be done free of cost (had to pay for the weights of around Rs.400 which I agreed) on day 1.
      But on Day2, when we went things were totally different. Mr.Pandian arguing with Karthik and I that they are not free when infact the Boss himself had promised.
      4. Once all the argument settled down, thanks to the interaction of one Mr.Pradeep (person incharge at shop), the tyres were fitted.
      5. Now comes the fun part when we came to billing. It was agreed that the alloys were Rs.13500 for a set of 5 and since I was going in for only 4, the alloys price was Rs.10800 (Rs.2700 per piece).
      During billing, Mr. Saravanan comes over phone and says I need to pay Rs.400 extra which was not agreed upon initially. When asked why, he says that I need to pay for transportation charges for the alloys. I was appalled. Mr.Saravanan informed me that I need to bear the transportation cost of the alloys from the company since I dint go for 5 alloys. I said to him, "Boss, You are responsible for ordering the tyres or alloys... I am only paying you the rate we agreed upon and nothing more".. He literally got ****ed at me and he asked me very rudely not to pay Rs.400.

      As professionals, we have to stick to our committment. If this is the sort of service he provides me, how can I refer customers to his store?
      Agreed the price is less, but I cannot screw up my happiness over a few hundred Ruppees.

      That apart, the vehicle is running good and I am looking forward to the next stage of modification for my Esteem.

      Thanks a lot mclaren1885 and Karthik for getting me a good deal

    7. #7

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      My Reply in Bold below.


      Quote Originally Posted by iamdstig View Post

      Here are my observations:

      1. We never met the owner Mr.Saravanan. The entire deal was done over phone. : When i asked him politely if we could meet, he blasted saying he has lot of personal work to take care of & his staff are really supportive to take care of us. LOL

      2. ZERO customer interaction or focus. One Mr.Pandian has absolutely no respect whatsoever for the customers. : 100% Front office executive in the making!!!!!! Has absolutely no sense on what to talk & what not!!!

      3. We were promised that Wheel Balancing and Wheel Alignment will be done free of cost (had to pay for the weights of around Rs.400 which I agreed) on day 1.

      But on Day2, when we went things were totally different. Mr.Pandian arguing with Karthik and I that they are not free when infact the Boss himself had promised. : No comments.


      4. Once all the argument settled down, thanks to the interaction of one Mr.Pradeep (person incharge at shop), the tyres were fitted. : The only person who looked sensible in that Madhouse. Trust me.


      5. Now comes the fun part when we came to billing. It was agreed that the alloys were Rs.13500 for a set of 5 and since I was going in for only 4, the alloys price was Rs.10800 (Rs.2700 per piece).

      During billing, Mr. Saravanan comes over phone and says I need to pay Rs.400 extra which was not agreed upon initially. When asked why, he says that I need to pay for transportation charges for the alloys. I was appalled. Mr.Saravanan informed me that I need to bear the transportation cost of the alloys from the company since I dint go for 5 alloys. I said to him, "Boss, You are responsible for ordering the tyres or alloys... I am only paying you the rate we agreed upon and nothing more".. He literally got ****ed at me and he asked me very rudely not to pay Rs.400. : Pathetic Response by the Shop Owner. He kept on telling that we got such a deal only beacause we were on GHs & Referred by Rahul. So that means referrals are to be treated like shit?


      Agreed the price is less, but I cannot screw up my happiness over a few hundred Ruppees. : Sorry, but we got the same deal for set of 4 tyres in yet another Shop in Bangalore. Yes, Rs.3700/- for Yoko A Drives (175-70-R13).
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      i don't understand it, even i have been subjected to this sort of behavior from several tyre installers, when i got my ertiga, i had my heart set on installing yoko decibles, 205's on it, for which the asking price was in the region of about 6700 or so, after agreeing to pay that amount, the oe tyres which at that time had done only 80kms had a market value of 4400 rs/-, the dealer told me that the he would pay ten percent less for those tyres meaning 4k rs, i landed up there and he has assesed the value of the oe tyres at 2500rs/-, i was so disgusted, i walked out of his store, and decided not to change the tyres, he kept calling me after, but after that experience i'd already made up my mind not to get my job done from him, mind you, this is a person who owns a big tyre store, appears to be well educated, and has obviously earnt well in this business, which is evident from the scale of the work he's involved in
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    9. #9
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      Quote Originally Posted by iamdstig View Post
      3. We were promised that Wheel Balancing and Wheel Alignment will be done free of cost (had to pay for the weights of around Rs.400 which I agreed) on day 1.
      That is the market norm. If you buy tyres and alloys from them, usually balancing and wheel alignment is free, however ANY tyre shop will charge you for the weights.

      Quote Originally Posted by iamdstig View Post
      5. Now comes the fun part when we came to billing. It was agreed that the alloys were Rs.13500 for a set of 5 and since I was going in for only 4, the alloys price was Rs.10800 (Rs.2700 per piece).
      During billing, Mr. Saravanan comes over phone and says I need to pay Rs.400 extra which was not agreed upon initially. When asked why, he says that I need to pay for transportation charges for the alloys. I was appalled. Mr.Saravanan informed me that I need to bear the transportation cost of the alloys from the company since I dint go for 5 alloys. I said to him, "Boss, You are responsible for ordering the tyres or alloys... I am only paying you the rate we agreed upon and nothing more".. He literally got ****ed at me and he asked me very rudely not to pay Rs.400.
      Sometimes, tyres and alloys are not in stock. In which case, these guys have to get them from outside. And I have always been informed upfront and so have been other members from Gearheads. I have on a few occasions had to pay auto charges myself as I needed them urgently. If you have the patience to wait, they will order them in bulk when they get their regular shipment.

      Besides, it's just 400 bucks. I am pretty sure what you saved on the tyres and alloys when compared to other shops is a lot more. So let's stop being penny wise, pound foolish both of you.

      As for the way you were treated, I am not sure why that happened. Usually these guys have been at their best of behaviour to anyone I've sent. Maybe you just landed there at the wrong time on the wrong day, or not sure how your tone of voice was. Karthik, you also seem to have rubbed a few people off the wrong way at the other place I sent you to as well. Maybe, unknowingly, you aren't able to get into the good books of people in this field? Just saying! No offense. And looking at the posts from you two, looks like what could have been sorted out peacefully was only further aggreviated with rudeness and impatience from your side.

      Anyways, will have a word with Sarvanan as well regarding this and give him your feedback. What I can tell you is, he is one of the nicest human beings I've met till date! And there are atleast 10 more people on this forum who will vouch for the same.
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    10. #10

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      Quote Originally Posted by mclaren1885 View Post
      Sometimes, tyres and alloys are not in stock. In which case, these guys have to get them from outside.
      In our case, it was pretty much in stock.


      Quote Originally Posted by mclaren1885 View Post
      And I have always been informed upfront and so have been other members from Gearheads.
      We were not.

      Quote Originally Posted by mclaren1885 View Post
      Besides, it's just 400 bucks. I am pretty sure what you saved on the tyres and alloys when compared to other shops is a lot more. So let's stop being penny wise, pound foolish both of you.
      Its not about money Rahul, its about peace of mind. I agree if i was alone ****ed, but even Ashwin was, why?


      Quote Originally Posted by mclaren1885 View Post
      As for the way you were treated, I am not sure why that happened. Usually these guys have been at their best of behaviour to anyone I've sent. Maybe you just landed there at the wrong time on the wrong day, or not sure how your tone of voice was.
      We had been very polite from the begining. When that Mr.India started, i gave him back. Whats wrong in that? And moreover a customer can be rude, doesn't mean the seller has to be!!!!!!! At the end of the day, it is good business that matters. It was no way a good experience for us.


      Quote Originally Posted by mclaren1885 View Post
      Karthik, you also seem to have rubbed a few people off the wrong way at the other place I sent you to as well. Maybe, unknowingly, you aren't able to get into the good books of people in this field? Just saying! No offense.
      Which place? GT?


      Quote Originally Posted by mclaren1885 View Post
      Anyways, will have a word with Sarvanan as well regarding this and give him your feedback.
      Thank you. This is the reason, when i am in need i call you first. I have immense respect for you, but somehow both the places you recommened have let me down. Its just that they are not my type or for that matter my circle's type. I can also tell you that the 2stroke tuner i goto been steady with him for last 5Yrs. I give respect to guys who deserve it, else no. I maybe new to Car segment, but definately not new to Automobiles (Bikes). Have interacted with many, and can easlily make out who is actually a show-off. No offence to you buddy.
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